Lost money to a crypto scam? Tell us what happened.
This is a private, one-to-one service. It takes about five minutes, and you can skip anything you're unsure about. It isn't your fault, and you're not alone.
What happens next
You tell us what happened
A few short questions, in your own words. Screenshots help, but they're optional.
A case handler replies
Usually within 24 hours. You'll get a case reference and a private access key straight away.
You follow every step on your private case page
See where your case is, message your case handler and add evidence. Updates appear the moment they happen.
Your safety comes first
- We will never ask for your seed phrase, recovery words, private keys or passwords.
- Be careful of anyone who contacts you offering to get your money back. "Recovery" scams often target people who have already lost funds.
- Never install an app or give someone remote access to your phone or computer because they asked you to.